Grievance Redressal
How to raise a complaint and what happens next.
First step
Raise a ticket from your member account or write to us using the contact page. You will get an acknowledgement within twenty-four hours on a working day.
Escalation
If the response does not resolve matters, ask for it to be escalated to the Operations Manager, and after that to a Director.
Data protection complaints
Complaints about personal data go to our grievance officer, whose name and address are on the contact page, and may be escalated to the Data Protection Board of India.
Where this page and your signed Membership Agreement differ, the Agreement governs.